Explore Key Themes in the 2024 Star Ratings

November 7, 2023

2:00PM-3:30PM EST

Presented by Melissa Smith & John Willis & Cynthia Pawley-Martin & Kent Holdcroft

From new regulations to long-awaited program changes, the 2024 Star Ratings is a culmination of industry shakeups for Medicare Advantage and Part D plans. Get answers to your biggest questions from the 2024 Final Star Ratings as we explore the central regulatory and performance themes.

Healthmine’s Stars experts will do an in-depth breakdown of the biggest takeaways from the 2024 Star Ratings to equip plans with the guidance and insights they need to move forward. Moderated by Kent Holdcroft, Chief Growth Officer, this 90-minute session will cover:

Star Ratings performance trends across plan types
Regulatory changes that drove high and low quality scores
The long-awaited impact of the Tukey Method on cut points
Tactics for achieving and maintaining 4+ Stars in an evolving environment
Best practices for adapting to upcoming regulations and program changes

Featured Speakers

Melissa Smith

Chief Consulting Officer, Healthmine

Melissa is a well-known thought leader and healthcare strategist with proven success developing enterprise-wide solutions to improve Star Ratings, HEDIS scores, quality performance, health outcomes, and the member experience. As EVP of Healthmine’s advisory division, she helps clients evaluate market dynamics and opportunities, optimize distribution channels, and fulfill strategic planning needs.

John Willis

Vice President, Consulting & Professional Services, Healthmine

John Willis is a quality improvement expert with over 20 years of experience guiding managed care plans to success. Having worked in Stars since its inception, he has a proven track record of building out turn-key strategies that enable Medicare Advantage plans to boost Star Ratings. He has significant experience working with Medicare Advantage, Dual-Eligible Special Needs Plans, Individual Special Needs Plans to improve member experiences and quality scores.

Cynthia Pawley-Martin

Senior Consultant, Consulting & Professional Services, Healthmine

Cynthia Pawley-Martin has a wealth of expertise from her long-tenured career as a healthcare quality improvement professional. She has consulted with dozens of Medicare Advantage plans on their Star Ratings programs and comes with a solid record of success leading and supporting quality programs across healthcare delivery systems, including health plans and large physician practices.

Kent Holdcroft

Chief Growth Officer, Healthmine

Kent has more than 15 years of operational, consulting, and business development experience with healthcare technology vendors. His product strategy expertise has effectively met the needs of healthcare clients in all U.S. markets and led to record growth and innovation at multiple health-tech companies. As Chief Growth Officer, Kent helps guide health plans toward digital solutions that meet specific performance and member engagement goals.