Turn outreach into scheduled appointments
Close care gaps faster with AI-powered appointment scheduling that scales effortlessly, drives outcomes and elevates the member’s experience.
79%
faster to implement than a call center
64%
cheaper than using live agents
0
employee turnover or scaling up and down
73%
success rate in scheduling within Medicare
MEASURABLE IMPACT
Do more with less
AI-supported technology that alleviates access challenges for members and resource limitations for payers.
HOW IT WORKS
The fastest path to gap closure
QRM Connect™ makes it easier for members to find providers, schedule appointments and get follow-up care, without the high-cost support of a call center or provider office integrations.
Provider matching
Members can easily search for providers that meet their preferred criteria, including location, gender, availability and language. This improves member satisfaction and ensures members find a provider they want to return to.
Scheduling availability
Members indicate the days and times they’re available. This reduces cancellations and rescheduling while making the process simpler and more convenient for members.
Backup provider selection
Members may choose backup providers who are contacted only if their preferred provider is unavailable during their selected appointment windows. This moves members closer to gap closure and increases the likelihood the appointment is kept.
Appointment booking
Our AI agent calls provider offices on the member’s behalf, navigating phone trees, waiting on hold and communicating with staff in multiple languages to schedule the appointment. Members don’t need to interact with the provider’s office at all.
Member confirmation
Members receive confirmation of their appointment and an option to reschedule if needed. The experience is as seamless and hands off for members as possible.
Tailored follow-up
After the appointment, members can receive personalized follow-up to guide them to the next step in their care, maintaining engagement in their health all year long.
Track appointments
Use Quality Relationship Management™ (QRM®) reporting to track appointments scheduled, modality used, canceled or rescheduled visits, and overall outreach performance.
