Improve Member Experience and Satisfaction

Healthmine’s member-centric technology solutions empower health plans to continuously monitor, track and address member feedback in real-time to improve member experiences and quality measures. 

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Continuously Monitor and React to Member Feedback

Keep a pulse on member satisfaction through digital surveys, including mock-Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Net Promoter Score (NPS®) surveys, and a continuous feedback loop in a single platform. Our platform enables health plans to aggregate and leverage this data to inform immediate interventions, including personalized outreach, resources and tools that address member concerns.

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Member-Centric Surveys

Surface digital mock-CAHPS, NPS®, health journey and pulse surveys to collect real-time feedback on what is important to your members.

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Actionable Feedback

Identify the causes behind dissatisfaction with applicable composite measures, including customer service and received care, to inform member segmentation.

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Performance Tracking

View digital survey results through a continuous feedback loop, including mock-CAHPS completion rates, response data for each survey question and member-level activity.

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Comparative Metrics

Compare survey results to industry benchmarks for performance, such as Model 4-Star plans, Star cut points and average CAHPS performance by state, to identify areas for improvement.

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NPS Monitoring

Monitor member satisfaction with the platform through NPS® scoring and mobilize outreach to address detractors.

Is Your Solution Producing Results?

Use Healthmine’s customizable digital surveys to maximize completion rates, empower real-time feedback loops to measure feedback and take action on the survey results in order to improve health outcomes and quality measures.

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Healthmine incentivized mock-CAHPS achieve

3x higher
completion rates compared to non-incentivized surveys
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Healthmine clients achieve average

NPS® of 42
for reward programs
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Members engaged with Healthmine complete

4x more
health actions compared to unengaged members

Powerful Tools for Sustainable Improvement


Leverage short, digital surveys that capture continuous member feedback and CAHPS issues. Multi-level reports with provider- and member-level insight identify the primary drivers behind member dissatisfaction. Use these insights to build and deploy holistic member engagement campaigns that address member dissatisfaction, all from Opportunity Manager.


Members can easily complete digital surveys and select their communication preferences so health plans are always interacting with members in their preferred ways. 

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Member Experience Resources

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