Healthmine Privacy Policy


Your privacy is very important to us at Healthmine. We created this Privacy Policy to let you know how we collect, use, share, and otherwise process your personal information, as well as your rights in determining what we do with the information that we collect or hold about you when you access the Healthmine websites (collectively, the “Site”) or the features, content, or applications offered by Healthmine (collectively, the “Service”).

The purpose of this document is to detail the Healthmine Privacy Policy.


This Privacy Policy is incorporated by reference into the Healthmine Terms of Use. The terms “Healthmine,” “we,” and “us” include Healthmine, Inc., and our affiliates and subsidiaries. This Privacy Policy explains how Healthmine may: collect, use, and disclose information we obtain through the “Service.” By using the Service or providing your information to us or to our affiliates, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and the Healthmine Terms of Use.

As part of providing the Service, Healthmine transmits, processes, and maintains data for health plans and health plan sponsors that use this Service. Such information will be held subject to the requirements specified by them and in accordance with our contracts with them and applicable law. This Privacy Policy does not reflect the privacy practices of the health plans and health plan sponsors, and we are not responsible for their privacy policies or practices. Healthmine does not review, comment upon, or monitor health plans’ or health plan sponsors’ privacy policies or their compliance with their respective privacy policies, nor do we review health plans’ or health plan sponsors’ instructions with respect to our processing of information to determine whether such instructions are in compliance or conflict with the terms of their published privacy policies.

“Personal Information” Can Be Used to Readily Identify, Contact, or Locate You

“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Personal Information also includes associated health-related information. Personal Information does not include information that has been anonymized so that a third party cannot easily identify a specific individual.

The Service Collects Your Information

We collect Personal Information:

  • when you register to use the Service;
  • from employers and health plans;
  • when you use the Service;
  • from your device, such as location information; and
  • when you communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

Some Examples of the Types of Personal Information We May Collect Are:

Registration & Account Information. You must have an account to use the Service. To create an account, you may need to provide Personal Information, such as your name, date of birth, group number, member number, email address, and a password. You may also provide other optional information, such as your address, so we can send you rewards.

Your Use of the Service. We collect information you provide through the Service. For example, when you submit information in a health risk assessment or community forums or otherwise interact with other users, the Service will collect the information you provide in such submissions, including any Personal Information.

From Employers & Health Plans. Health plans and health plan sponsors may provide information, including Personal Information, to the Service about their members and personnel. When providing the Service, we maintain Personal Information collected or provided by health plans and health plan sponsors using the Service according to their instructions. It is the health plans’ and health plan sponsors’ responsibility to ensure that the information they submit to the Service is collected and used in compliance with applicable law, including, for example, by providing the appropriate level of notice to individuals.

Making Payments. When you make payments through the Service, you may need to provide financial account information, such as your credit card number, to our third-party service providers. We do not collect or store such information, though we may receive summary information about a transaction that does not include credit card or bank account numbers.

Customer Support. We may collect Personal Information through your communications with our customer support team.

Location Information from Your Mobile Device. We may collect and store your precise location information if your device settings are enabled to send it to us. Collection of this information may improve the provision of the Service.

Cookies, Automatic Data Collection & Related Technologies. Like many other online services, the Service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When we associate such information with Personal Information, we will treat the combination as Personal Information.

When you use the Service, we and our third-party partners, such as analytics providers, use “cookies” and other similar technologies to collect information about how the Service is used. Our partners also may collect information about your online activities over time and on other websites or apps. When they provide such services, they are governed by their own privacy policies. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.

By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service.

How Healthmine Uses Your Information

We use Personal Information to:

  • facilitate and improve our services; and
  • communicate with you.

We may use or aggregate information for any purpose, including for marketing purposes.

Internal & Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve any of our services.

Communications. We may send email to the email address you provide to us or push notifications to your mobile device if they are enabled on your device to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.

Marketing. We may use information, including Personal Information, to provide online advertising on the Service and to send push notifications with information we think may be useful or relevant to you.

Aggregate Data. We may anonymize or aggregate data collected through the Service and use it for any purpose.

Healthmine May Disclose Your Information

We may share your Personal Information:

  • with our third-party vendors and service providers;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.

We Use Vendors & Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of the Service. For example, we partner with organizations that can provide educational information about health conditions, and we may provide information, including Personal Information, to them, so they can provide you with relevant information. When we provide protected health information to such vendors, we require that they sign a business associate agreement limiting their use and disclosure of such information. We also may need to provide information, including Personal Information, to facilitate reward fulfillment.

Displaying to Other Users. The content you provide to the Service may be displayed on the Service. For example, other users of the Service may be able to see some information about you when you post to public areas of the Service by using the community and sharing features. We are not responsible for the privacy practices of the other users who will view and use the posted information.

Displaying or Disclosing to Employers & Health Plans. The information you provide to the Service may be displayed on the Service or otherwise disclosed to the health plans and health plan sponsors connected to your account. Your health plans and health plan sponsors (including their staff) may have access to your account information, including your Personal Information. We are not responsible for the privacy practices of the others who will view and use the information through the Service.

Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on the Service, or otherwise facilitate transmittal of information we think may be useful or relevant to you.

Legal & Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Permission. We may also disclose your Personal Information with your permission.

Information Security

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

We may provide our services to employers and health plans subject to HIPAA, and when we process “protected health information” as defined by HIPAA on behalf of them, we are acting as a “business associate” to them as regulated by HIPAA. Therefore, we must adopt and maintain appropriate physical, technical, administrative, and organizational procedures to safeguard and secure the protected health information we process. We also may not access, use, or disclose the protected health information except as permitted by health plans and health plan sponsors, you, and/or applicable law. We strive to protect the privacy of the Personal Information the Service processes and to avoid inadvertent disclosure.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at

Children’s Privacy

We do not knowingly collect information from children under 13. We will take steps to delete it if we learn we have collected it.

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

International Users

By using the Service, you will transfer data to the United States.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information, you consent to any transfer and processing in accordance with this Privacy Policy.

Update Your Information or Pose a Question or Suggestion

If you would like to update or correct any information that you have provided to us through your use of the Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to

Your Access & Other Data Subject Rights

We respect your control over your personal information. You may exercise any of the following rights by sending an email with details of your request to

Please note that we may ask you to verify your identify before taking further action on your request for security purposes. In addition, if you have authorized a delegate (i.e., through power of attorney), official documentation of such arrangement must also be provided as official record of authorization.

You may:

  • Request access to the personal information that we process about you;
  • Request that we correct inaccurate or incomplete personal information about you;
  • Request deletion of personal information about you;
  • Request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
  • Request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  • Opt-out or object to our use of personal information about you where our use is based on your consent or our legitimate interests.

Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning personal information. We encourage you to first reach out to us at so that we have an opportunity to address your concerns directly before you do so.

Linked Websites

The Healthmine Site may periodically provide links to websites operated by third parties (“Linked Websites”). Please be advised that if you click on any such Linked Website, you will leave the Healthmine Service and be subject to the privacy policy of the Linked Website. Healthmine’s privacy policy does not control the activities of any Linked Website, and we cannot control the activities of any Linked Website. Linked Websites may independently collect or request or information about you and have their own privacy policies. You should review those policies before following those links.

California Privacy Rights

California Civil Code Section 1798.83, also known as the California “Shine The Light” law, permits California residents who are users of the Healthmine Service to request from us once a year, free of charge, information about the Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to

Changes to Our Privacy Policy & Practices

We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.

New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

Contact Information
Healthmine, Inc.
2911 Turtle Creek Blvd.
Suite 1010
Dallas, TX 75219