Privacy Policy


Your privacy is very important to us at Healthmine. We created this Privacy Policy to let you know how we collect, use, share, and otherwise process your personal information, as well as your rights in determining what we do with the information that we collect or hold about you when you access the Healthmine websites (collectively, the “Site”) or the features, content, or applications offered by Healthmine (collectively, the “Service”).

The purpose of this document is to detail the Healthmine Privacy Policy.


This Privacy Policy is incorporated by reference into the Healthmine Terms of Use. The terms “Healthmine”, “we”, and “us” include Healthmine, Inc. and our affiliates and subsidiaries. This Privacy Policy explains how Healthmine may: collect, use, and disclose information we obtain through the “Service.” By using the Service or providing your information to us or to our affiliates you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and the Healthmine Terms of Use.

As part of providing the Service, Healthmine transmits, processes, and maintains data for health plans and health plan sponsors that use this Service. Such information will be held subject to the requirements specified by them and in accordance with our contracts with them and applicable law. This Privacy Policy does not reflect the privacy practices of the health plans and health plan sponsors, and we are not responsible for their privacy policies or practices. Healthmine does not review, comment upon, or monitor health plans’ or health plan sponsors’ privacy policies or their compliance with their respective privacy policies, nor do we review health plans’ or health plan sponsors’ instructions with respect to our processing of information to determine whether such instructions are in compliance or conflict with the terms of their published privacy policies.

“Personal Information” can be used to identify, contact or locate you.

Personal Information” means information that, alone or when in combination with other information, may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Personal Information also includes associated health related information. Personal Information does not include information that has been anonymized that easily identify a specific individual..

The Service Collects Your Information

We collect Personal Information:

  • When you register to use the Service;
  • From employers and health plans;
  • When you use the Service;
  • From your device, such as location information; and
  • When you communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs and other similar technology as you use the Service.

Some examples of the types of Personal Information we may collect are:

Registration and Account Information. You must have an account to use the Service. To create an account, you may need to provide Personal Information, such as your name, date of birth, group number, member number, email address, and a password. You may also provide other optional information, such as your address so we can send you rewards or your mobile phone number so that we may contact you.

Your Use of the Service. We collect information you provide through the Service. For example, when you submit information in a health risk assessment the Service will collect information you provide in such submissions, including any Personal Information.

From Employers and Health Plans. Health plans and health plan sponsors may provide information, including Personal Information, to the Service about their members and personnel. When providing the Service, we maintain Personal Information collected or provided by health plans and health plan sponsors using the Service according to their instructions. It is the health plans’ and health plan sponsors’ responsibility to ensure that the information they submit to the Service is collected and used in compliance with applicable law, including, for example, by providing the appropriate level of notice to individuals.

Customer support. We may collect Personal Information through your communications with our customer-support team.

Location information from your mobile device. We may collect and store your precise location information if your device settings are enabled to send it to us. Collection of this information may improve the provision of the Service.

Cookies, Automatic Data Collection, and Related Technologies. Like many other online services, the Service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When we associate such information with Personal Information, we will treat the combination as Personal Information.

When you use the Service, we, and our third-party service providers, such as analytics providers, use “cookies” and other similar technologies to collect information about how the Service is used. Our partners also may collect information about your online activities over time and on other websites or apps. When they provide such services, they are governed by their own privacy policies.

By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service.

Why does Healthmine need to use my Personal Data?

Providing the requested services. Healthmine requires your Personal Data to deliver you the Service under a contract Healthmine has with your health plan (covered entity).   Healthmine works with your health plan as a business associate.

How Healthmine Uses Your Information

We use Personal Information to:

  • Facilitate and improve our services; and
  • Communicate with you

Internal and service-related usage. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve any of our services.

Communications. We may send email to the email address you provide to us, push notifications or SMS messages to your mobile device, if these message types are enabled on your device.

Aggregate data. We may anonymize or aggregate data collected through the Service.

Healthmine May Disclose Your Information

With Your Permission

We may share information about you with other entities involved in providing the services to you, like your health plan.

We use Vendors and Service Providers. We may share information required to provide the services to you. For example, we partner with organizations to deliver rewards, and to provide educational information.

Displaying or Disclosing to Health Plans and other sponsors. The information you provide to the Service may be displayed on the Service or otherwise disclosed to the health plans and health plan sponsors connected to your account. Your health plans and health plan sponsors (including their staff) may have access to your account information, including your Personal Information. We are not responsible for the privacy practices of the others who will view and use the information through the Service.

Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for marketing purposes.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of the Service to another provider, your information may be transferred as part of such a transaction as permitted by law. The use of your data after such transaction will be subject to the applicable entity’s privacy policy.

With your permission. We may also disclose your Personal Information with your permission.

Information Security

We may provide our services to employers, and health plans subject to HIPAA. When we process Protected Health Information on behalf of Health Plans, we are a “business associate”. Therefore, we must adopt and maintain appropriate physical, technical, administrative, and organizational procedures to safeguard and secure the protected health information we process. We also may not access, use, or disclose the protected health information except as permitted by health plans and health plan sponsors, you, and/or applicable law. We strive to protect the privacy of the Personal Information the Service processes, and to avoid inadvertent disclosure.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by sending an email to you.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age,. If you learn that your child has provided us with personal information without your consent, you may alert us at If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

International Users

By using the Service, you will transfer data to the United States.

If you are accessing the services from outside the US you agree to the transfer of your information to the United States. By providing your information you consent to any transfer and process in accordance with this Privacy Policy.

Individual Rights

We respect your control over your personal information. You may exercise any of the following rights by sending an email with details of your request to

You may:

  • Request access to the personal information that we process about you;
  • Request that we correct inaccurate or incomplete personal information about you;
  • Request deletion of personal information about you; and
  • Opt-out of our use of personal information about you where our use is based on your consent

Linked Websites may contain links to websites operated by third parties (“Linked Websites”).  If you leave you will be subject to the terms and conditions and privacy policy of the Linked Website.

California Privacy Rights

For individuals within the State of California, you instead have the right:

  • to request access to your personal data that Healthmine collects, uses, discloses, or sells (if applicable) about you;
  • to request that Healthmine deletes Personal Data about you; 
  • to non-discriminatory treatment for exercise of any of your data protection rights;

If you request  access to your Personal Data, such information to be portable, if possible, in a readily usable format that allows you to transmit this information to another recipient without hindrance.

Changes to Our Privacy Policy and Practices

Privacy Policy Updates. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.

Contact Information
Healthmine, Inc.
539 W. Commerce St #1050
Dallas, TX 75208