2023 was witness to numerous successes and challenges throughout the healthcare industry. At Healthmine, we experienced continued significant growth in revenue and platform users as we expanded into new markets and partnerships. However, we also acknowledge the need to change how health plans and vendors approach the healthcare experience.
With growing demands to address quality, risk adjustment, health equity, compliance and operational challenges, we aim to support our plan partners with new and innovative solutions. We also intend to be the One Platform they can count on to get a lot of quality and work done through smart and scalable member communication, engagement, action and rewards.
Using Our Growth to Support Plans and Their Members
Healthmine grew year-over-year revenue by 40% in 2023. I am incredibly proud of the hard work our teams put in to achieve this success and get us to this stage. Their dedication to improving member lives and health plan performance is evident in the continuous growth of our platform. Our teams’ strategic insights helped health plans increase the number of members on our platform by nearly 18% and the number of engaged members by 26.5%.
We are using this momentum in 2024 to deliver more improvements to our technical suite to equip our clients and their members with the most comprehensive member engagement tools available. These improvements will come through additional investments in our consulting services, technology solutions and strategic insights.
Bridging the Gap Between Strategies and Execution
Our Expert Advisory Services team leverages years of hands-on experience to help plan partners fulfill their goals through comprehensive strategies. We work closely with plans in all lines of business to outline a specific strategy that addresses their biggest pain points. We are excited to be the only member engagement company that offers consultant services aligned to a tech solution to ensure plans can implement their strategies effectively and experience continuous, long-term success.
I am proud of Kimberly Swanson’s first few months of work as my Chief of Staff leading our Expert Advisory Services team going forward. Kimberly brings years of experience as a leader at a 5-Star health plan, running their quality and Stars operations. She’s leveraging this experience to help plans of all sizes find success.
I am also happy to welcome Dwight Pattison back to the team as an Executive Advisor. He will serve alongside John Willis, Vice President, Consulting & Professional Services, to manage our 15 consultants and assess plan partners’ needs.
Dwight and John will be supported with the expertise of Ana Handshuh, CHC, our Senior Advisor. She will continue to work closely with clients to develop and implement impactful strategies.
Equipping Plans with a Single, Comprehensive Solution
To address evolving regulatory and market challenges, health plans need a One Platform approach to advance their technological capabilities to eliminate inefficiencies, break down data silos and consolidate outreach. Healthmine aims to partner directly with health plans to fulfill all of their needs with a single omnichannel platform. When aligned with our consultants’ expertise and account management support, we offer health plans the personalized, human touch that artificial intelligence does not.
At the end of 2023, we welcomed Ryan Paligo aboard as Senior Vice President, Product to guide the evolution of our technology solutions and ensure what we build is in sync with what our client partners need. Ryan has a strong software, engineering and leadership background from his time at Optum and ClarisHealth that will be instrumental in implementing Healthmine’s technical vision.
Expanding Our Insights to Guide Plan Success
Healthmine’s Advisory Board provides our team with thoughtful insights from all sectors of the healthcare industry to ensure we continue to meet our clients’ needs. As we evolve, we are proud to add the input of two new Strategic Advisors:
- Michael Hasbany, former Executive Vice President, Sales and Client Success, Inovalon, brings a wealth of experience fostering business partnerships to achieve health plan goals. He provides our teams with innovative tactics for implementing personalized, digital-first engagement at health plans.
- Maureen Sullivan, current President, Balestrand Strategic Advisors, offers Healthmine valuable insights into plan priorities and operations to help us deliver comprehensive health plan experiences. Maureen formerly served as the Chief Strategy and Innovation Officer at the Blue Cross Blue Shield Association.
Michael and Maureen’s combined experience will help guide our health plan partners to success.
Building a Better Healthcare Experience
Health plans, regulators and members are all demanding a more integrated, personalized healthcare experience, but gaps in data and care prevent meaningful collaborations. Healthmine is dedicated to bringing together a fragmented healthcare industry through the power of an all-in-one platform. By guiding our consulting and technology departments under one vision, we enable health plans to consolidate vendor count, maximize tight budgets, uncover new opportunities for cost-savings and drive meaningful and measurable quality improvement and interoperability.
We hope others choose to leverage our innovative strategies and tools to deliver a more comprehensive and targeted healthcare experience. Reach out to us to see how we can work together to overcome your biggest pain points.
Bryce is the CEO and President at Healthmine. Before Healthmine, he founded Extend Health, which created the largest private Medicare health insurance exchange in the country. Towers Watson acquired Extend Health in 2012, which then became Towers Watson Exchange Solutions Business Unit. Before founding Extend Health, Bryce served as Senior Vice President of Marketing and business development at eHealth, and prior to that Bryce was Vice President and General Counsel for Advanced Paradigm and a corporate transactions attorney at Jones Day, Revis, and Pogue. He was honored in 2011 as the Ernst and Young Entrepreneur of the Year for Northern California and Business Services.