Member-Centric Technology Solutions

Our technology-enabled member engagement and rewards solutions focus on empowering people to take the right actions to improve their health. We offer scalable, member-centric solutions for all markets that enable improved clinical and quality outcomes.

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Engage, Activate and Reward Members

The combination of a powerful platform, a collection of member communication preferences and omnichannel outreach allows us to reach out to the right member, the right way and at the right time to drive action.

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Member Engagement

Deliver omnichannel outreach at scale to engage members in their health and close care gaps, improve quality measures and reduce total cost of care.

Member Engagement
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Smart Rewards & Incentives

Motivate members with the right rewards, supported by end-to-end gift card and merchandise fulfillment.

Smart Rewards & Incentives
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Member Experience

Keep a pulse on member satisfaction through digital surveys, including mock-Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Net Promoter Score (NPS®) surveys, and a continuous feedback loop with real-time results.

Member Experience Improvement
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Digital Health Risk Assessment

Maximize Health Risk Assessment (HRA) compliance and uncover risk in your population using a digitally administered HRA, certified by the National Committee for Quality Assurance (NCQA)

Digital Health Risk Assessment

Is Your Solution Producing Results?

Healthmine’s combination of a scalable, omnichannel engagement platform, results-driven program design, and industry-leading subject matter expertise help clients make a powerful impact on plan performance and health outcomes. Utilize our solutions to implement personalized, ongoing member engagement strategies that close care gaps, enhance member experiences and address your quality improvement initiatives.

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Members engaged with Healthmine complete

4x more

health actions than unengaged members, advancing quality improvement efforts

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Client partners have an

average 95.5 %

member retention rate, higher than the industry average

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Maintained or increased Star levels by

0.5 Stars
for all clients in the 2022 Star Ratings

Strategies for Improving Plan Performance

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Find the Right Engagement Partner

Develop a meaningful digital health partnership when you design your Request for Proposal process with these components.

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Reach Your Medicaid Goals

Achieve financial success when you augment your quality improvement initiatives with data-driven strategies.

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Create CAHPS-Centric Programs

Tap into four strategies for prioritizing member experiences in your Star Ratings work plans.

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Powerful Tools for Sustainable Improvement

Healthmine’s solutions are powered by tech tools that are designed by industry experts with experience running top-performing government and commercial quality programs inside health plans.

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Data-Driven

Create a personalized health improvement experience based on clinical and non-clinical data, which is captured in a longitudinal member record.

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Purpose-Built

Design engagement strategies that focus on closing Healthcare Effectiveness Data and Information Set (HEDIS®) and care gaps to improve Star measures and plan performance.

 

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Centralized

Evaluate quality performance for all contracts and lines of business in one central dashboard with drill down capabilities into member and measure-level details.

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Scalable

Shift to unlimited digital outreach to significantly reduce telephonic and physical mail costs.

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