When it comes to improving quality outcomes, closing care gaps and controlling costs, health plans can’t afford to let members fall through the cracks. But many do — simply because scheduling an appointment is more difficult than it should be.
From transportation challenges to long hold times and digital friction, seemingly small obstacles can cascade into missed care, delayed diagnoses and costlier interventions down the line. In fact, research shows that over 40% of adults experience delays or fail to follow through with needed care due to logistical barriers like these.
At Healthmine, we believe getting to care shouldn’t be the hardest part of the journey.
Reducing friction in the first step toward care
We’ve introduced a smarter, AI-powered member scheduling feature — built to reduce complexity and accelerate action. This technology integrates directly into our engagement platform and makes it easy for members to:
- Receive timely nudges when they’re due for a visit
- Get matched with the right provider based on their needs and preferences
- Schedule appointments quickly via intuitive, mobile-first interactions
- Avoid long wait times or confusing phone trees
- Stay informed with reminders and personalized follow-up guidance
This scheduling capability benefits not only members, but also health plans — providing a measurable boost in gap closure, ROI and member satisfaction.
Experience AI scheduling in action in our mini demo.
The link between access and outcomes
When plans remove the friction, they don’t just increase engagement — they see results. By supporting timely provider visits, Healthmine’s scheduling technology helps ensure:
- More comprehensive in-office visits
- Faster gap closure across quality measures
- Improved risk capture accuracy and compliance
- Fewer costly downstream interventions
According to data from the National Institute of Health, the enablement of automated scheduling and reminders has been associated with a 20–30% uplift in adherence — and in some settings, cut no‑shows by up to 70%, effectively doubling the odds of the member completing their recommended care.
Plus, the solution operates independently — without complex integrations or manual provider coordination — so plans can deploy quickly and start seeing value in 90 days or less.
Why this matters now
As regulatory expectations rise and performance targets grow tighter, every missed opportunity to engage a member becomes more expensive. Delayed diabetic eye exams. Skipped wellness visits. Preventive care that becomes reactive care.
Helping members schedule appointments may seem simple — but it’s one of the most effective ways to reduce these risks.
Healthmine’s AI-driven scheduling works alongside our broader platform to connect the dots between outreach and outcomes. We make it easy for members to act — and easy for plans to track the results.
From better engagement to measurable cost savings, this is scheduling that performs. Ready to see how member scheduling can boost your plan’s outcomes? Let’s chat.
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