Increase PCP visits, improve member outcomes
Experience AI-driven patient-provider matching and appointment scheduling.
High-value experiences
AI done right
We’re leveraging artificial intelligence purposefully, so it adds value to your plan and your members.
The AI agent
Equipped with natural language understanding (NLU), the agent can initiate calls to providers, navigate automated phone menus, wait on hold and speak conversationally with front desk staff in more than 40 languages.
The member experience
With AI, members never have to make a phone call to schedule an appointment. All interactions can be done via text or phone app, but members can also talk to the agent over the phone if preferred.
The plan experience
Dynamic reporting gives you near real-time updates on members with open care gaps, while scheduling features provide a hands-off way of connecting members to in-network providers and building positive experiences.
