Download Your Member Engagement Checklist

Use the checklist to evaluate member engagement strategy, technology and processes. Whether performing an internal review or vetting a third-party vendor, this checklist enables health plans to determine if a solution can deliver coordinated and impactful outreach that maximizes engagement.

Make sure you have the right member engagement tools, systems and processes in place to:

• Build data-driven strategies that optimize campaign budgets, personalize member experiences and address quality pain points
• Close data gaps and create comprehensive member records that support coordinated campaigns
• Implement a member-centric and flexible reward methodology that increases care gap closure
• Conduct coordinated, omnichannel outreach at scale while minimizing costs and manual processes
• Track all performance metrics in a centralized platform and improve cross-departmental awareness of all outreach initiatives