Leveraging Rewards, Incentives & Personalized Communication to Drive Medicare Members to Take Action
Melissa Smith shares how her team of Stars experts help plans incentivize healthy behaviors backed by digital engagement to reach their quality and membership goals.
Developing Effective Onboarding Strategies, Member Education & a Year-Round Engagement Strategy to Retain Members
Watch Kent Holdcroft’s presentation on Medicare member retention to hear top strategies and advice for reaching your enrollment goal in 2022.
In this panel discussion, Stars experts discuss if the new benefit flexibilities in Medicare Advantage can improve ratings and which benefits are most likely to delight members.
Impact of The New Administration & the Pandemic on Star Ratings & Quality Assurance: How are Plans Reacting & Changing?
Learn how plans are reacting and pivoting in 2021 and how you can stay proactive in the quest for healthier members and higher Star ratings in this presentation recording from Melissa Smith from the SSN Medicare Stars, HEDIS, Quality & Risk conference.
Why Personalized Digital Engagement is Critical to a Better Consumer Experience, Higher CAHPS/HOS Scores & Improved Star Ratings
Learn how digital engagement can support a better experience for Medicare Advantage (MA) members in a recent presentation led by Kent Holdcroft, EVP of Growth.
By now, most of us are well aware of the big news in Star Ratings: The next Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey will make up 33% of the Star Ratings calculation for Medicare Advantage (MA) plans in the 2023 Star...