A true member engagement partner does more than send outreach. The right partner turns engagement into a seamless, coordinated experience that improves plan performance across the board—driving quality measure gains, cost savings, higher revenue, improved compliance, and reduced operational burden.
Where results become your competitive edge
In today’s landscape, every vendor must deliver measurable ROI. For member engagement, that means impact across medical cost savings, retention (and the acquisition savings that come with it), digital outreach efficiency and risk adjustment revenue and accuracy.
That’s why we’ve invested in our Quality Relationship Management™ (QRM®) platform—and in how it connects to our member-facing app. With it, plans can act on data and track real-time results. The outcome? On average, our partners see a 13.8x ROI within three years.
“Our technology was initially built inside a health plan to help get members take the most important actions — everything from screenings to getting to a provider or staying on their medications,” says Bryce Williams, CEO. “We embedded those actions into our platform. What sets us apart is our ability to translate complex quality data into simple, personalized guidance for each member — whether they’re in a Medicare Advantage plan, a Medicaid plan, an ACA plan, or any other specialty plan. Then we take it a step further by communicating those next steps in plain, accessible language. And everything maps back to the measures plans are being scored on.”
Our plan partners are achieving:
- 46% increase in provider visits and clinical gap closure.
- 10% increase in retention, a $128 per member per year savings in acquisition costs.
- $336 in medical cost savings per registered member per year.
- $248 per member per year increase in risk adjustment revenue.
- 83% of Star measures can be addressed with our Health Action Catalog.
But what makes us different? With so many engagement vendors out there, how do you narrow it down to the right vendor for you? It all comes down to our four main differentiators:
- Execute campaigns faster
- Coordinated omnichannel engagement
- End-to-end rewards
- Robust, real-time reporting
Campaign speed
We hear from new client partners often how the speed of campaign deployment with other engagement vendors is underwhelming at best. Campaigns often require long development timelines, limiting agility. We know flexibility throughout the program year is important, especially when activating under-engaged populations. That’s why we take a different approach.
At the start of a program year, we partner with you to understand your goals and prior performance to recommend an outreach strategy driven by engagement best practices, ongoing A/B content testing and behavioral science to deliver the best outcomes in member engagement. We regularly monitor performance so we can course-correct quickly if results are falling short.
Once you’re set up in QRM®, you can launch your own single campaigns in 15 minutes or less, using a library of templates already approved by your team and the right regulatory bodies.
This upfront strategy enables you to adapt quickly — reprioritizing efforts and targeting hard-to-reach members without overwhelming them.
Omnichannel engagement
Most engagement vendors still operate as disconnectedpoint solutions that don’t treat all communication channels as a system. They offer multichannel, not true omnichannel engagement, which means members are likely still receiving outreach in an uncoordinated way, creating abrasion, distrust and inaction.
At Healthmine, our digital-first, omnichannel approach delivers better outcomes by putting members at the center and prompting them to act.
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