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A collection of industry updates, expert guidance and resources for more effective member engagement.

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Why All Health Plans Should Prioritize Member Retention
Increase health plan member retention and loyalty with strategic engagement initiatives designed to safeguard revenue, improve health outcomes and boost quality scores.
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Risk adjustment
Member Engagement
Star Ratings
Older man looking at a smart phone
Article

Reduce the Noise: A Framework for Meaningful Engagement

7/1/25
Behavioral modification
Member Engagement
Member Experience
Two people walking outside
Article

Beyond Logic: The Emotional Side of Member Decision Making

6/26/25
Data consolidation
Member Engagement
Risk adjustment
Business professionals meeting in a conference room
Article

How Siloed Risk and Quality Teams are a Liability (And What to Do About It)

6/18/25
Medicare
Star Ratings
Business professional looking at a tablet
Article

Medical Record Review as a Year-Round Strategy

6/12/25
Member Engagement
Member Experience
Rewards & Incentives
Picture of a smiling woman holding a smart phone
Article

6 Product Enhancements for Spring 2025

6/11/25
Member Engagement
Member Experience
Two business professionals sitting at a table and talking
Article

3 Things to do Ahead of Q4

5/21/25
Member Engagement
Rewards & Incentives
Data consolidation
Image of two business professionals shaking hands
Article

How We're Different from Other Engagement Vendors

5/14/25
Member Engagement
Behavioral modification
Member Experience
image of a man looking at his smart phone
Article

How Healthmine revolutionizes member engagement

4/23/25
Member Engagement
Member Experience
Medicare
Michael Hasbany
Article

Former Inovalon Exec, Michael Hasbany, Joins Healthmine

4/22/25
Changing Your Approach: What Medicare Plans Need to do Differently in 2025 and 2026
Webinar

Changing Your Approach: What Medicare Plans Need to do Differently in 2025 and 2026

Medicare
Health equity
Star Ratings
5/8/25
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24

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