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A collection of industry updates, expert guidance and resources for more effective member engagement.

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Medicare
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Article

How to Improve Plan Performance with Your CMS Bid

3/10/23
Member Engagement
Member Experience
CAHPS
a group of people looking on a screen
Guide

Protect Member Data with Security Focus in Your RFP

2/15/23
Medicare
Star Ratings
a group of people where a woman sitting on a wheelchair smiling
Article

The Impact of Medicare’s New Universal Foundation

2/14/23
Member Engagement
Star Ratings
Member Experience
Medicare
CAHPS
an image of a couple looking at the laptop
Article

Strategies for Becoming a CAHPS-Focused Health Plan

2/10/23
Member Engagement
Member Experience
CAHPS
a group of people having a discussion
Guide

Design Your RFP to Ensure Supportive Account Management

2/8/23
Member Engagement
Member Experience
a group of people talking to each other
Article

What A New Generation of Leaders Means for Health Plans

2/7/23
Special Needs Plans (SNP)
Medicare
Medicaid
image of a father hugging his two daughters
Article

Supporting Your Dually Eligible Members During Redetermination

2/6/23
Medicare
Star Ratings
Risk adjustment
a group of people having a meeting
Article

What CMS’ Risk Adjustment Data Validation Means for Your MA Plan

2/3/23
Member Engagement
CAHPS
an image of a hand holding a pen and a tablet
Guide

Enhance Quality and Performance Reporting with the Right Partner

2/1/23
Changing Your Approach: What Medicare Plans Need to do Differently in 2025 and 2026
Webinar

Changing Your Approach: What Medicare Plans Need to do Differently in 2025 and 2026

Medicare
Health equity
Star Ratings
5/8/25
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24