Member abrasion and confusion are significant barriers to optimal health outcomes and meeting plan performance goals. Members often receive uncoordinated, duplicative and contradictory messages from their plan.
Quality Relationship ManagementTM (QRM®) takes a different, more efficient, approach to member engagement. By working with Healthmine, plans can better understand a member’s journey throughout the year and maximize touchpoints around health milestones.
Download the guide to coordinated member outreach and learn how QRM helps a real member:
- Understand her benefits.
- Know what steps to take and care gaps to close.
- Establish trust in her plan.
- Want to re-enroll in her plan at the end of the year.
Learn how coordinated outreach improves member activation, plan efficiency and overall performance.
