In this webinar, attendees learned how to do the following:
- Target high-value parts of member populations
- Maximize engagement utilizing multiple modalities based on understanding the data
- Coordinate touch points for intervention success and promoting member satisfaction
- Create a data-driven member engagement strategy to maximize resources
- Measure and continually monitor interventions to see if they are impactful
Click here to watch the webinar.
AHIP is the national association whose members provide coverage for health care and related services to millions of Americans every day. Through these offerings, we improve and protect the health and financial security of consumers, families, businesses, communities and the nation. We are committed to market-based solutions and public-private partnerships that improve affordability, value, access, and well-being for consumers. Visit www.ahip.org for more information.
Amy Lung, Chief Operating Officer, HealthMine, Inc.
Amy Lung joined HealthMine in 2019 as the Chief Operating Officer. She brings 14 years of healthcare experience focused on Quality Improvement through data-driven member and provider engagement strategies. With extensive experience working between health plans and provider organizations, Amy has designed multi-year, sustainable quality improvement programs for several organizations and has a keen interest in utilizing data and technology to expedite results.
In previous roles, she led high performing health plans to achieve and sustain a 4.0 Star Rating in Medicare Advantage, 4.0 NCQA Medicaid Health Plan Ratings, led top-rated Medicaid Plan Performance, collaborated to win two state Medicaid RFPs and has captured significant revenue return in Medicaid Withhold Programs.
Amy is certified as an Improvement Advisor from the Institute of Healthcare Improvement and holds a LEAN for Healthcare certification through UCLA extension. She also holds a B.A. in Biology from the University of Wisconsin— Eau Claire.
In her free time, Amy enjoys traveling, reading, food & wine and spending time with her husband and two sons in their hometown of Grosse Pointe, Michigan.