Smith will lead HealthMine’s consulting and professional services division to bring healthcare organizations end-to-end support with Star Ratings and quality improvement initiatives.
DALLAS, Oct. 1, 2020 /PRNewswire/ — HealthMine, a leading technology-enabled member engagement and rewards company, today announced that Melissa Smith has been appointed Executive Vice President of Consulting and Professional Services. Smith brings over 25 years of experience in Star Ratings, strategy, sales, and marketing for health plans, providers, pharmacy benefit managers, and industry vendors.
“HealthMine is a powerful, all-in-one solution for member engagement, member satisfaction, and overall quality improvement,” said Bryce Williams, President and CEO of HealthMine. “With Melissa on our team, we now offer an unmatched level of subject matter expertise and advisory support to every client partnership, as well as end-to-end services from strategy to execution. This is a huge advantage for our clients enabling long-term, sustainable improvement and success.”
Most recently, Smith was Senior Vice President of Stars and Strategy at Gorman Health Group. She is a well-known thought leader and healthcare strategist with proven success developing strategic and tactical solutions to improve Star Ratings, quality performance, health outcomes, and the member experience.
Smith added, “I have been impressed by HealthMine from the first time I saw its solution in action. Having worked with numerous health plans across the country, there is a huge opportunity for organizations to accelerate quality improvement through this type of innovative technology. I am excited to serve current and future health plan partners with evaluating, building, and implementing best-in-class strategies and solutions to achieve their goals.”
Prior to Gorman Health Group, Smith served in a leadership capacity at Cigna-HealthSpring. Her unique background of business process, regulatory compliance, and healthcare quality will be invaluable to clients looking for support with strategic planning, quality performance, revenue optimization, and more.
HealthMine is the industry’s leading quality improvement solution focused on empowering people to take the right actions to improve their health. We build personalized, ongoing member engagement strategies for health plans in all lines of business that drive health actions through customized incentives and rewards, enhance member experience, and improve clinical outcomes. Unlike other solutions, HealthMine clients have transparency into real-time, actionable insights on the success of member engagement and satisfaction initiatives, as well as the ability to identify priority areas of opportunity to improve quality measures and Star Ratings. Connect with HealthMine on LinkedIn.