ORLANDO, Fla., Feb. 13, 2019 /PRNewswire/ — Today, HealthMine, Inc. released its 2018-2019 Medicare Advantage Report: Optimizing Chronic Disease Management for Medicare Advantage Organizations.

The report reveals survey results from Medicare Advantage beneficiaries and reports on their perceptions of their plan in helping them manage health. HealthMine queried 781 people age 65-plus enrolled in a Medicare Advantage plan. Each respondent reported at least one chronic condition. The top six chronic condition respondents were hypertension 66 percent, hyperlipidemia 42 percent, diabetes 25 percent, obesity 17 percent, COPD 12 percent, coronary artery disease 11 percent.

Key top-line results are below:

Respondents perceptions of their plan:

  • While all respondents had at least one chronic condition, 46 percent responded that their plan never communicates with them about their chronic condition, and another 19 percent noted communication about their chronic condition only one time per year.
  • Respondents were asked what health issues their health plan reminds them about. 15 percent said their “chronic condition,” with “seasonal health issues” (39 percent), and age/gender recommended screenings (33 percent) as the top answers.  Thirty-five percent believe their plan does not send them reminders or recommendations.
  • Sixty percent of respondents noted their plan does not incentivize them to take actions to improve health, and 75 percent said incentives provided are mass oriented, or similar incentives and recommendations to the entire population.
  • 19 percent said their plan knows them “very well”; 43 percent said, “somewhat well”; 43 percent said “very well”; 23 percent said, “not very well”; and 15 percent said their plan “knows nothing about them.”
  • 16 percent of respondents said their plan does know if their health is on the mend or decline.

Respondents knowledge and preferences:

  • Only 22 percent of Medicare Advantage beneficiaries were familiar with the star ratings system.  Of those familiar, 51 percent used the grading system to help them choose a plan.
  • Forty-seven (47) percent of all respondents prefer digital communication with their plan compared to 34 percent actually receiving communication digitally from their plan. The survey results revealed a higher preference of digital communication by younger aged beneficiaries.
  • Few Medicare Advantage members are aware if their plan offers or recommends online and phone-based telehealth services: 46 percent of respondents were unsure if their plan offers telehealth, 37 percent said it is not offered, and 17 percent noted it is offered.

To access the full report, go to Medicare Advantage Report.

About the Survey 
The HealthMine, Inc. Medicare Survey queried 781 insured age 65+ consumers with a chronic condition who are enrolled in a Medicare Advantage plan. Survey Sampling International (SSI) in June/July 2018 fielded the survey. Data were collected via an opt-in panel. The margin of error was three percent (3%). Survey Sampling International (SSI) has been the Worldwide Leader in Survey Sampling and Data Collection Solutions, across every mode, for more than forty years.

About HealthMine
HealthMine, Inc. is the only Health Action as a Service (HAaaS) company originally built inside a Value-Based Insurance Design (VBID) health plan. HealthMine’s services help health plans target and empower individuals to take actions that improve clinical outcomes while decreasing total cost of care and increasing plan revenue. HealthMine is on the web at www.healthmine.com.

SOURCE HealthMine, Inc.

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