3 Focus Areas to Improve CAHPS Performance in 2021

3 Focus Areas to Improve CAHPS Performance in 2021

By now, most of us are well aware of the big news in Star Ratings: The next Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey will make up 33% of the Star Ratings calculation for Medicare Advantage (MA) plans in the 2023 Star Ratings, a doubling...