Prioritizing Member Satisfaction Tomorrow Is Too Late

Prioritizing Member Satisfaction Tomorrow Is Too Late

The HEDIS-based measures have long been the focal point of the Star Rating Program for Medicare Advantage plans. Even as CMS made changes to the program, there remained a consistent correlation between strong performance in HEDIS-based measures and a 4-Star Rating....
On-Demand Webinar: How Member Engagement & Rewards Help Close Health Disparities

On-Demand Webinar: How Member Engagement & Rewards Help Close Health Disparities

There’s no doubt about it: data, quick intervention, and effective communication all drive positive health outcomes. When these elements come together, real change occurs. As populations continue growing more diverse, it’s up to health plans to leverage social...
CAHPS Usurps HEDIS as King

CAHPS Usurps HEDIS as King

For Medicare Advantage plans, the HEDIS-based measures have been the focal point of the Star Rating Program for years. Even as CMS made changes to the program, strong performance in these measures was essentially a formula to reach a 4-Star Rating. For many plans, the...