3 Focus Areas to Improve CAHPS Performance in 2021

3 Focus Areas to Improve CAHPS Performance in 2021

By now, most of us are well aware of the big news in Star Ratings: The next Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey will make up 33% of the Star Ratings calculation for Medicare Advantage (MA) plans in the 2023 Star Ratings, a doubling...
Maximizing Medicare Advantage Bid Budget

Maximizing Medicare Advantage Bid Budget

Bids for Medicare Advantage and standalone prescription drug plans have been submitted for the 2021 plan year. This was no small undertaking for health plans given the regulation changes from CMS and the COVID-19 pandemic. Unfortunately, the work does not stop as it’s...