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The 4 Best Practices for Medicaid Member Engagement

Amy outlines 4 best practices that plans can execute to help guide members towards resources and initiatives that can help them get and stay healthy.

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3 Focus Areas to Improve CAHPS Performance in 2021

3 Focus Areas to Improve CAHPS Performance in 2021

By now, most of us are well aware of the big news in Star Ratings: The next Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey will make up 33% of the Star Ratings calculation for Medicare Advantage (MA) plans in the 2023 Star...

Mid-Year Strategies for Medicare Star Ratings Success

Mid-Year Strategies for Medicare Star Ratings Success

When we sat back and asked ourselves ‘what are the best practices for this year’s summertime Stars strategy?’ The answer was undeniably, and unsurprisingly – CAHPS, CAHPS, CAHPS.” - Melissa Smith, EVP of Consulting and Professional Services....